Shipping Information
At Herbdawn, we are committed to delivering your wellness products safely and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, and important shipping-related information for all orders placed through our website.
Order Processing
- All orders are processed within 1–3 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working business day.
- Once your order is shipped, you will receive a confirmation email or message with tracking details.
Delivery Time
Estimated delivery timelines may vary depending on your location.
Estimated Shipping Time:
- Metro Cities: 3–5 Business Days
- Other Cities & Towns: 5–7 Business Days
- Remote Areas: 7–10 Business Days
Please note that delivery times are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- We may offer free shipping on selected products, promotional offers, or minimum order values.
Order Tracking
Once your order is dispatched, you will receive tracking information through email, SMS, or WhatsApp so you can monitor your shipment status easily.
Delivery Partners
We work with trusted courier and logistics partners to ensure secure and timely delivery of your orders across India.
Delayed or Failed Deliveries
In some cases, delivery may be delayed due to:
- Incorrect shipping address
- Unavailability of the customer
- Courier service issues
- Natural disasters or public restrictions
If your order is delayed, please contact our support team for assistance.
Incorrect Address Information
Customers are responsible for providing accurate shipping details while placing an order. Herbdawn will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Damaged Package
If you receive a damaged or tampered package:
- Please do not accept the package if visibly damaged.
- Contact our customer support immediately with photos of the package and product.
We will review the issue and assist you accordingly.
International Shipping
Currently, Herbdawn ships only within India. International shipping services may be introduced in the future.
Contact Us
For shipping-related questions or assistance, please contact us:
📍 Bada Hawala, Rani Road, Near Rajiv Gandhi Udyan, Udaipur, Rajasthan – 313001, India